Research – Cabin Crew

The topic of the report is on Cabin crew, so I did some research on there job to see if I can understand the logic behind the ‘Sexism’ and why Dan Air preferred woman over men as cabin crew.

“Air cabin crew. The role of an air cabin crew member is to provide excellent customer service to passengers while ensuring their comfort and safety throughout the flight. They’re trained to deal with security and emergency situations which may arise and can administer first aid to passengers.”

Responsibilities

Tasks may vary depending on whether it is a short or long-haul flight and the size of the team you’re working in. However, your duties will include:

  • attending a pre-flight briefing, during which air cabin crew are assigned their working positions for the upcoming flight. Crew are also informed of flight details, the schedule, the number of infants on board and if there are passengers with any special requirements, such as diabetic passengers or passengers in wheelchairs;
  • carrying out pre-flight duties, including checking the safety equipment and security checks, ensuring the aircraft is clean and tidy and that the information in the seat pockets is up to date and that all meals, drinks and stock are on board;
  • welcoming passengers on board and directing them to their seats;
  • informing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away;
  • checking all seat belts and galleys are secure prior to take-off;
  • making announcements on behalf of the pilot and answering questions during the flight;
  • serving meals and refreshments;
  • selling duty-free goods and advising passengers of any allowance restrictions in force at their destination;
  • reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations;
  • giving first aid where necessary;
  • ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers and no stowaways or suspicious items on board;
  • completing paperwork, including writing a flight report.

Skills

You will need to show:

  • communication skills;
  • exceptional customer service;
  • confidence in dealing with a range of people;
  • team working skills (different teams may be worked with every day) and be able to be supportive of colleagues;
  • discretion when dealing with VIPs/royalty;
  • competence in handling difficult situations and the ability to remain calm under pressure and in emergency situations;
  • the gift of being tactful and diplomatic but also assertive when necessary;
  • commercial awareness and sales skills;
  • flexibility in working unsocial hours on any day of the year;
  • the capability to work quickly and efficiently, often to tight time constraints;
  • numeracy skills for handling cash, including foreign currency;
  • the capacity to work in a confined space;
  • the ability to diffuse situations calmly and quickly.

What to expect

  • Airlines catering for the package holiday market tend to recruit air cabin crew on a seasonal basis.
  • Some airlines require staff to live within a certain radius/easy travelling distance of the airport. (Flexibility is vital as staff may need to be on stand-by for work at short notice.) Some air cabin crew may be based in locations abroad.
  • The work can be demanding as cabin crew have to deal with, and often work through, tiredness and jet lag if crossing over different time zones.
  • The airline provides air cabin crew with a uniform and they are expected to be smartly dressed and well groomed at all times. Many airlines do not allow visible tattoos or piercings.
  • Air cabin crew often work in confined spaces and have to spend a lot of time on their feet. The work is physically demanding, particularly on long-haul flights. Dealing with difficult passengers in an enclosed space, with an audience, may be stressful.
  • The amount of time spent away from home varies depending on the airline and whether you are working on short or long-haul flights. Spending nights away from home is especially common with long-haul work.
  • You’ll work with a variety of people from different backgrounds and cultures.

Reference  [Accessed 8th Nov.2016]

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s